If you see a warning icon ⚠️ next to a user name in a Weflow Activity Capture configuration try the following steps to quickly troubleshoot the issue:
Check if the user is missing from Google Workspace / Entra ID app
Follow the steps outlined in this article.
Check user's email address in email provider and Salesforce
Check what the user's email address is in Google Workspace or Microsoft 365 / Exchange / Outlook.
Confirm that the user's email address matches the one used in Salesforce (see below).
If it does not match, you must change the email address in Salesforce to match the one in your email provider.
